![]() Use the online service to try to gain unauthorized access to any service, data, account or network by any means įalsify any protocol or email header information (e.g., “spoofing”) Use the online service in a way that could harm it or impair anyone else’s use of it Use the online service in a way that is prohibited by any law, regulation or governmental order or decree in any relevant jurisdiction, or that violates others’ legal rights Use functionality it is not licensed to use CTS WILL HAVE NO LIABILITY FOR LOSS OR RECOVERY OF DATA OR PROGRAMS or loss of use of system(s) arising out of this Service or related support activities.Īppropriate Use: Customer shall assure its users do not: Restricted and electronically monitored physical access to the State Data Center.ĭata Backup: Customers are responsible for following the documented steps in the Skype for Business Customer Readiness Document.ĭata Backup: Customer shall be responsible to complete a backup of all existing data and programs on all affected systems. All changes to State Data Center computing and network environments are managed to promote or provide stability and minimize the impact of the changes to CTS customers.ĬTS follows standardized Incident Management practices in accordance with CTS Incident and Problem Management Policy in order to restore normal service operation as quickly as possible and minimize the adverse impact on business operations.ĬTS provides Security Management processes in accordance with OCIO and CTS Security Policy.ĬTS provides Physical Environment Management in accordance with best practices so that the service is managed effectively and securely including:Įnvironmental controls and monitoring of State Data Center physical environment Mobility (Skype for Business on smart phones and tabletsĬTS provides Tier 1 Support Center Support 24x7x365.ĬTS provides Tier 2 Technical Support Monday through Friday 8 AM to 5 PM and on call support after hours.ĬTS staff provides 24x7 electronic monitoring of the Skype for Business environment.ĬTS follows Change Management practices in accordance with CTS Change Management Policy. Instant messaging (sometimes called “chat”) Skype for Business (requires Customer purchase Microsoft Client Access License ) include:.This scheduled maintenance window will only be used when necessary (e.g., hardware and software upgrades, software patches, faulty hardware replacement, application changes). Scheduled maintenance is established between Sundays 10:00 AM to Sunday 4:00 PM. The system(s) defined in this Service Level Agreement will be available 24x7 with the exception of scheduled maintenance as defined herein. Availability-ĬTS provides service support 24x7 including State holidays. ![]() ![]() ![]() Skype for Business (previously Lync Collaboration Service) is an enterprise realtime communications service providing the infrastructure for enterprise instant messaging, presence and structured conferences (audio, video, and web conferencing). This Service is available for Customers of CTS’ Shared Services Email (SSE) service and who have purchased the appropriate level of CALS and have licenses for Microsoft Skype for Business software. This Agreement is entered into between you as the CUSTOMER and CTS for the provision of CTS’ Microsoft Skype for Business Service. This Service is subject to and governed by Customer’s separate signed customer services agreement with Consolidated Technology Services (CTS). TERMS OF SERVICE FOR Skype for Business (Updated ): ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |